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Our Policy

****All returns issues must be directed to returns@vocalapparel.com****

PAYMENT

We accept: all major Credit Card (American Express / Discover / Mastercard / Visa)

It is important to update your credit information when you get a new card. Any issue with payment can delay processing your order.


PROCESSING

We do our best to process orders on the same day. However, we do ask for 1-3 business days to process and ship your order.


SHIPPING OPTIONS

Vocal Apparel ships via UPS Monday through Friday except Holidays. Standard Shipping Charges will be apply to all orders.


UPS Ground (3-7 days, determined by destination) - Most cost effective

UPS 3 Day Select

UPS 2nd Day Air

UPS 2nd Day Air AM

UPS Next Day Air


FOR INTERNATIONAL ORDERS

UPS Worldwide

USPS

DHL

FedEx


Price depends on weight of box and destination.


NO REFUND POLICY

All sales are not subject to a refund. Only Store credit will be issued.

All sale items or discounted items are deemed FINAL and cannot be returned. SHIPPING CHARGES ARE NOT REFUNDABLE.


RETURNS

Once you receive your merchandise, please check the contents immediately. You must request a return claim within 10 BUSINESS DAYS of receipt.


To file a claim on damaged or return items, please email  returns@vocalapparel.com for your return authorization (RA) Request. We only accept return request through email.


Please include your PO# in the subject line and the following:


Company Name

Address

Invoice Number

Style Number & Color

Quantity

Reason for Return

Picture of damaged unit(s)


Once you receive a return authorization (RA) number,  

Please mail the package to :


Vocal Apparel

Attn: Return Department

920 S. Crocker St.

Unit 101-103

Los Angeles, CA 90021


After an RA# is issued, all returns must be received within 30 days or will be refused.  


We recommend you to send your return via an insured carrier such as UPS or FedEx to verify receipt of the return. We are not responsible for lost returns. Customers will be responsible for all shipping charges incurred for delivery.


All sale items or discounted items are deemed FINAL and cannot be returned.

***NO RETURNS ACCEPTED WITHOUT PRIOR AUTHORIZATION***


RESTOCKING FEE

There is a 15% restocking fee for any unauthorized or overdue returns. We do not accept incomplete pre-packs retuned to us or garments used.

A 30% restocking fee will be applied to any packages that are refused by the buyer.

 

WARRANTIES
Seller makes no warranty, expressed nor implied, of merchantability or of fitness of goods for any specific purpose unless expressly specified.



****All returns issues must be directed to returns@vocalapparel.com****
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